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WHY SENFSG BEGAN

Too many families had to fight assessments. support and the services their children were entitled to. Even when needs were identified, the help agreed was not always provided. 
Laws and systems have changed. but one thing hasn't:

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FAMILIES STILL HAVE TO FIGHT TO BE HEARD. 

We believe families are not a problem — they are partners. Professionals and families should work together for the best outcomes for children and young people.

EVERY FAMILY'S EXPERIENCE IS DIFFERENT

For some, the system works well. For others, it can take months or even years to get the right help. The uncertainty affects education, relationships, finances, confidence and wellbeing.

YOU SHOULD NOT HAVE TO NAVIGATE THE SYSTEM ALONE

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DECADES OF EXPERIENCE • INDEPENDENT GUIDANCE • PRACTICAL SUPPORT

Four children of different ethnicities and abilities playing a game together.

Learning, laughing, and growing together. Accessibility description: A diverse group of children enjoying an inclusive learning activity.

At SEN-FSG, we believe every child, young person, individual, and family deserves to be heard, respected and supported.

We are an independent charity with decades of skills, knowledge, and practical experience. We aim to provide confidential and impartial guidance, information, advocacy, education, outreach, and emergency support.

★ YOU ARE MORE THAN A DIAGNOSIS. ◖ WE WILL START BY LISTENING.

! I ask for support.

~Discover our services

♥ WHO WE SUPPORT

Every person is different. We listen carefully and provide support shaped around each person’s circumstances, strengths, and needs.

  • ● Children and young people

  • ♿ People with special educational needs and disabilities

  • 👨‍👩‍● Parents, carers, and families

  • ↔ Individuals needing guidance or advocacy.

  • ⌂ People experiencing isolation, disadvantages, or crisis

  • ⌂ Community groups and voluntary organizations

  • ✚ Professionals and statutory services

A joyful family sharing a warm moment with a friendly suport worker

≋ WHATEVER YOUR JOURNEY LOOKS LIKE, YOU DO NOT HAVE TO TRAVEL TO IT ALONE.

HOW WE HELP★

❝ ADVOCACY

We help people understand their rights, express their views, and have their voices heard.

A yung wheelchair user speaking confidently with an advocate.

▣ EDUCATION

We provide inclusive education, mentoring, learning programs, and practical support.

Children from diverse backgrounds learning Accessibility together through play.

ⓘ GUIDANCE AND INFORMATION

We provide clear and impartial information so people can understand their choices and make informed decisions.

I'm a paragraph. Click here to add your own text and edit me. It's easy.

A worried parent being listened to calmly and compassionately by a support worker.

⌂ OUTREACH SUPPORT

when people find it difficult to travel to other services. We bring support into homes and communities.

⌂ BRINGING COMPASSIONATE SUPPORT INTO THE COMMUNITY.

!  EMERGENCY SUPPORT

We respond when individuals and families experience urgent hardship, distress, or crisis.

A diverse team of volunteers preparing food and essential supplies for families.

♥ INDEPENDENT AND IMPARTIAL

SENFSG is completely independent.

Our impartial guidance is centered on what is right for the person or family seeking our help. We listen without judgement, explain the available choices, and help people decide what steps they wish to take.

↔ WE STAND BESIDE PEOPLE—NOT IN FRONT OF THEM.

◆ YOUR PRIVACY MATTERS

Everything you tell us is treated with respect, sensitivity, and confidentiality.

We will not normally share your personal information without your knowledge or permission.

However, if we believe that a child, young person, or adult at risk may be experiencing abuse, neglect, or serious harm, we may have a legal or safeguarding responsibility to share necessary information with the proper services.

Where it is safe and proper, we will explain what information needs to be shared, why it must be shared and what will happen next.

◆ YOUR SAFETY, DIGNITY AND TRUST ARE AT THE HEART OF OUR WORK.

★ RECOGNISED FOR OUTSTANDING SERVICE THE KING’S AWARD FOR VOLUNTARY SERVICE

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Proud recipients of The King’s Award for Voluntary Service 2025.

SENFSG is extremely proud to have received The King’s Award for Voluntary Service—the highest award a local voluntary group can receive in the United Kingdom.

This prestigious recognition celebrates the extraordinary dedication of our volunteers and the lasting difference they make to children, young people, individuals, and families.

★ AWARDED FOR VOLUNTARY SERVICE. ♥   DRIVEN BY COMPASSION. ★   DEDICATED TO OUR COMMUNITY.

≋ WHY FAMILIES CHOOSE SENFSG

⭐ EXPERIENCE

Decades of skills, knowledge, and community service.

♥UNDERSTANDING

Compassionate support from people who listen without judgement.

  + ACTION

Practical help—not simply information or signposting.

  ⚖ INDEPENDENCE

Impartial guidance focused on each person and family.

  ↔ PARTNERSHIP

Working with other organisations to provide more complete support.

  ◆ CONFIDENTIALITY

Respecting people’s privacy, dignity, and trust.

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☀ YOUR JOURNEY MATTERS

Some journeys can be difficult, bumpy, and uncertain. With the right guidance, practical help and caring people standing beside you, there can be hope beyond the hardest moments.

◖ WE WILL LISTEN. ➜ WE WILL GUIDE. ↔ WE WILL HELP.

SUPPORTING PEOPLE.

STRENGTENING FAMILIES.

CHANGING LIVES

≋ Helping families through bumpy journeys until they reach their rainbow. ≋

!  ASK FOR SUPPORT

🔷 CONTACT SECTION 

☎ CONTACT SENFSG

✉ Sparkles@senfsg.com

✉ office@senfsg.com

☎ Office telephone: 0161 755 3482

☎ Mobile telephone: 07990 594060

✉ CONTACT US

Special Educational Needs Families Support Group

Independent guidance • Practical help • Compassionate support

Charity Number 0155954 Ltd company 031727

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